Q. How do I send my shock?

The lockout on my fork does not work, what do I do? (Open bath forks only)

A. It may be that the cartridge needs bleeding. For instance, if the bike has been stored upside down or the fork has not been used for a while.Try this proceedure below before sending your fork to us.

 

• With the lockout off, turn the rebound to full slow (fully closed)
• Push the fork up and down slowly 2 or 3 times.
• Now bring the rebound adjuster back 3 clicks and push the fork up and down another 2 or 3 times.
• Now try your lockout, it should be working fine.

 

PLEASE NOTE: If you have RLC or RLT versions, make sure your threshold adjuster (located at the bottom of the fork leg) has been turned to the firmest setting.

Do I need to take the pressure out of my forx & shock when putting my bike on a plane?

A. No, there is no need to take the pressure out.

There's play in my Fork bushings, what should I do?

A. FOX Forx use hydrodynamic lubrication. In order for this technolgy to work correctly there is required to be clearence between the bushes and upper tubes (stanchions). Please refer to the information in the Fox Racing Shox owners manual following the link below for further information.. In most cases clearance becomes more apparent when your fork is overdue seal and foam ring maintenance and thereforethere's insufficient lubrication between the bushes and upper tubes. Click here for more info.

How do I set the air pressure and sag on my shock?

A. To get the best performance from your FLOAT shock, it is necessary to adjust the sag. On your FLOAT shock this is done by adjusting the air pressure. The air pressure needed is determined by the rider's weight and riding conditions. Sag is how much the shock compresses when you sit on the bicycle. Increasing air pressure will make the shock stiffer. Decreasing the pressure will make the shock softer. (Note: It might be necessary to to change air pressure to achieve the proper sag setting). The smoothest ride will be attained by running the air pressure low enough to occasionally bottom out.

Note: Proper air pressure is subject to personal preferences as well. Some people prefer a softer shock and others a firm one. During the first few rides, experiment with different pressures and find the one that best suits your riding style.

 

• Locate the schrader air valve on the shock and remove the valve cap.
• Screw the FOX Racing Shox pump onto the air valve until the pump shows pressure on the gauge. Do not over-tighten.
• Add air pressure until desired pressure is shown on the gauge.
• Unthread the pump from the air valve and measure the sag. Repeat steps 2-4 until proper sag is achieved. Replace valve cap.

Here's a video demonstrating sag set-up: www.mojo.co.uk/sagsetup.html

Note: When setting the sag, sit on the bike upright with your arms in your lap. The sag should be a 3rd of the shocks stroke.

What grease should I use for my air sleeve?

A. Normal low melting point grease, available from Motorworld, Halfords etc. You can also use FOX float fluid.

How do I send my shock?

A. Wrap your shock in bubble wrap and put it in a jiffy bag, to prevent it getting damaged in transit. Enclose a returns address and contact telephone number. Also enclose a note explaining what the shock has been sent in for or fill in a service form and send to us, please clean your shock before sending it, thank you.

Service Form Once filled in , please print out and send to Mojo.

 

 

Note: It is best to send the shock with insurance cover, this can be done by sending it via the Royal Mail as recorded or special delivery or via a courier service. This also makes it a lot easier to track your shock when in transit.

The address to send your shock to is:

Mojo Suspension, 2 RBF Business Centre, Pontymister Ind Est, Risca, Newport, NP11 6NP.

How do Mojo send back your Forx and Shox?

A. We send back forx via TNT courier service, this way the forx are insured and we can track the forx when in transit.

Shocks are sent via Royal Mail special delivery.

Note: Both methods of delivery require a signature on arrival.

Can I fit a new steerer tube to my Forx as my new frame has a longer head tube?

A.Unfortunately it's not possible to fit a new steerer tube into a Fox Forx crown. If a longer steerer tube is required then a new crown/steerer/stanchion assembly will need to be fitted to the fork. For current prices please contact us